Terms of Use

By using www.proove.com you agree to these terms. If you do not agree, please do not use the website. Ordering tests, registering and viewing results happen in the ProoveAI Portal at portal.proove.com, which has its own terms.

Content on this website, including answers from the Proove AI chat, is general information for educational purposes. It is not medical advice, diagnosis or treatment, and it does not create a clinician–patient relationship.

Always talk to a qualified healthcare provider about your health and before starting, stopping or changing any medication. If you think you have a medical emergency, call 911 right away.

The chat uses artificial intelligence and can make mistakes. Check important information with a healthcare provider or our team. Do not enter personal health information, and do not use the chat for urgent or emergency needs.

You agree not to:

• use the website in a way that breaks any law;
• try to gain unauthorized access to, overload or disrupt the website or its systems;
• scrape, copy or resell the content in bulk without our written permission;
• submit false information or impersonate someone else.

The website and its content, including text, graphics, logos, sample reports and the Proove, Proove Opioid Risk, Proove Pain Perception, Proove Drug Metabolism, AIden and ClAIre names, belong to Proove Genomics, Inc. or its licensors. You may view and print pages for personal, non-commercial use. Any other use needs our written permission.

The website links to other sites, such as published research and news articles. We do not control those sites and are not responsible for their content or practices.

The website is provided “as is” and “as available.” To the fullest extent permitted by law, we make no warranties of any kind about the website or its content, including accuracy, availability or fitness for a particular purpose.

To the fullest extent permitted by law, Proove Genomics, Inc. is not liable for any indirect, incidental, special or consequential damages arising from your use of the website.

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules.

We may update these terms. The date at the top shows when they last changed, and continued use of the website means you accept the updated terms. Questions? Email customerservice@proove.com or write to Proove Genomics, Inc., 6015 Benjamin Road, Suite 315-B, Tampa, FL 33634.